American Advertising Federation of Des Moines

Client Success

Company: Happy Medium

Full time
Posted: 11/17/2021
Deadline: 12/20/2021
Des Moines, IA


Happy Medium is a company comprised of creators, innovators, artists, storytellers, makers, and leaders. While operating as a full-service marketing agency, it also thrives on the development of its own cutting-edge products and technology. Happy Medium is an award-winning company with honors including back-to-back appearances on the Inc. 5000 list, Best Workplace for Young Professionals, and Business with a Bright Future. Company culture is priority which is demonstrated in the founding principles (Curiosity, Happiness, Integrity, and Teamwork), competitive pay and unique benefits including flexible work schedules, unlimited PTO, 100 percent paid parental leave, 401k match, company cell phone, two company retreats a year and free parking in downtown Des Moines.


Happy Medium is seeking a client success team member to assist the client success team with maintaining client relationships. This role will work across a number of sectors, including advertising, marketing and digital transformation. Their role within a creative agency is to manage projects on a day-to-day basis, ensuring that they run smoothly and according to deadline.


As a client success manager at Happy Medium, the following will be typical activities:

The day-to-day account and project management of clients’ marketing and advertising campaigns, digital transformation projects, as well as day-to-day client communication support

Supporting and maintaining client relationships in tandem with the Client Success Lead

Attending and supporting select client meetings

Generating accurate status notifications and reports

Reviewing all agency projects and delivering to the client

Completing projects to a specific schedule and within an agreed budget

Create scopes of work and proposals for new projects



Bachelor’s degree and 1-2 years relevant work experience preferred

A solid background in advertising, marketing, and/or project management

The ability to plan and strategize

Highly organized - able to prioritize and manage multiple projects and deadlines

Very high standard of excellence for client experience

Self-motivated – able to solve problems and make decisions in a timely manner

Able to work well under pressure in a fast-paced environment

Excellent written and oral communication skills

Effective team management capabilities

Strong desire to build business relationships, increase community involvement, and regularly attend networking events

Ability to partner successfully and collaboratively in a highly creative and passionate environment and maintain positive work relationships

The willingness to note relevant trends and develop ideas


Competitive pay

Graduated unlimited PTO

Paid holidays

Health, Dental and Vision Insurance Plans

Flexible work schedule

Free onsite parking

100% paid parental leave (including mothers, fathers and adopt)

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